Shipping policy
All Orders Containing Vape / ENDS Products Require Adult Signature on Delivery by Law.
$7.00 Handling Fee Added to Any Order with Vape / ENDS Products.
We Process and Ship Orders within 2 Business Days of Order Confirmation.
Return to Sender:
If a package is returned to us because of undeliverable address such as incorrect or
incomplete address, we are not obligated to issue a refund or send replacement goods at our expense. If goods
are returned to us back at our facility, a refund will be offered less the postal expense.
If a package is returned to sender because the carrier could not collect an adult signature
and proof of ID, Vape Vibes USA reserves the right to deduct a $5 to $15.99 restocking fee from the refund of
the order. Furthermore, Vape Vibes USA reserves the right to refund orders after the original package has
been returned to us and processed, we are not obligated to re-send them at our expense.
Shipping Insurance:
Vape Vibes USA is not responsible for any costs associated with erroneous and
incorrect address submissions inputted by the user. Please note that erroneous and incomplete address
submissions provided by the user can cause delays, returns, and other issues that will impact the successful
shipping of your order.
Vape Vibes USA strives to address and resolve matters related to lost or
undelivered packages; however, any issues arising from packages not received must be resolved by the
customer with the third-party carrier in use. It is important to report any erroneous shipping issues within
48 hours of the last tracking update.
Additionally, if packages are marked as Delivered by third-party shipping
carriers, Vape Vibes USA will not be responsible, and any issues with such shipments should be resolved by the
customer directly with the third-party shipping company.